Privacy Policy
Last Updated: March 4, 2026
1. Scope and Consent
PowerUp Sites ("PowerUp Sites," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit powerupsites.com (the "Website"), communicate with us, or use our services (the "Services").
This Privacy Policy is intended to support compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"). If you reside in Québec, additional requirements may apply to the collection and use of personal information through technological means, including certain tracking technologies and consent requirements.
By using the Website, submitting a form, booking a consultation, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to any legal or contractual restrictions. You may withdraw your consent at any time as described in Section 10, although doing so may limit our ability to provide Services or respond to your request.
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we seek meaningful consent where required.
2. Personal Information We Collect
2.1 Information You Provide to Us
We collect personal information you provide directly to us, including when you:
- Submit a contact, quote, or onboarding form;
- Book a consultation or meeting;
- Communicate with us by email, phone, or other channels;
- Purchase or use the Services; or
- Provide content or access needed to build or maintain your website.
Depending on your interaction with us, the information we may collect includes:
- Name;
- Email address;
- Phone number;
- Business name and role/title (if provided);
- Website plan selection (if provided through the Website);
- Project details, notes, and requirements you submit;
- Credentials or access information you choose to provide for domain or third-party services (we encourage using secure methods and limiting access to what is necessary);
- Any other information you choose to provide.
2.2 Information Collected Automatically
When you visit the Website, we may automatically collect information about your device and browsing activity, such as:
- IP address (or a truncated/anonymized form where supported by tool configuration);
- Browser type and version;
- Device type and operating system;
- Pages viewed, links clicked, and time spent on pages;
- Referring/exit pages and referral source;
- Approximate location derived from technical information (for example, IP-based geolocation);
- Date and time of visits.
2.3 Cookies and Similar Technologies
We use cookies and similar technologies to operate the Website, remember preferences, measure performance, and understand how visitors use the Website. Cookies are small text files stored on your device. Similar technologies include pixels, tags, scripts, and local storage.
In some jurisdictions (including Québec), certain tracking technologies may require express consent. Where required, we will seek consent through a cookie banner or consent tool and provide you with meaningful choices.
3. How We Use Personal Information
We use personal information for the following purposes:
- To respond to inquiries and communicate with you (including by email or phone);
- To provide, maintain, and improve the Services;
- To perform website onboarding, build, hosting, maintenance, and support activities;
- To schedule meetings or consultations;
- To administer accounts and provide customer support;
- To send service-related notices (for example, operational updates, changes to policies, or security-related communications);
- To send marketing communications where permitted by law and where consent is obtained or implied as applicable;
- To analyze Website usage and improve user experience and Website performance;
- To detect, prevent, and investigate security incidents, fraud, abuse, or prohibited activities;
- To comply with legal obligations and enforce our agreements.
4. Marketing Communications (CASL)
Where required under Canada's Anti-Spam Legislation ("CASL"), we obtain appropriate consent before sending commercial electronic messages. You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism in the message or contacting us at hello@powerupsites.com.
Operational or service-related communications (for example, messages necessary to provide Services or respond to your request) may still be sent even if you opt out of marketing, where permitted by law.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on context (for example, inquiry records, client account records, analytics settings, and security logs). When information is no longer required, we delete, anonymize, or securely dispose of it, subject to technical and legal limitations.
8. Security Safeguards
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will take reasonable steps to contain, investigate, and remediate the incident. Where required by law, we will provide notices to affected individuals and/or regulators.
9. International and Cross-Border Transfers
Our service providers may process personal information outside Canada (including in the United States or other jurisdictions). Personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to law enforcement or government authorities in those jurisdictions under applicable law. We take reasonable steps to help ensure that service providers protect personal information in a manner consistent with this Privacy Policy and applicable law.
10. Your Rights and Choices
Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccurate information, and withdraw consent (subject to legal or contractual restrictions and reasonable notice). To exercise these rights, contact us at hello@powerupsites.com. We may need to verify your identity before responding.
11. Children's Privacy
The Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.
12. Third-Party Links and Client Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to third-party sites or services. If you follow a link to a third party, review their privacy policy.
If we build or host a website for you, you are responsible for the privacy notices and compliance obligations applicable to your business and the data you collect from your own website visitors, including any cookies, tracking tools, forms, and marketing practices on your website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy and update the "Last Updated" date. Your continued use of the Website or Services after changes are posted constitutes acceptance of the updated Privacy Policy, to the extent permitted by law.
14. Contact Us and Complaints
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: